Customer Service Advisor - Cardiff

Lucid Recruitment are currently recruiting for an educational institution who are seeking a dynamic individual to join them as a Customer Service Advisor. You will be joining a national organisation with a dedicated, centralised team.

Responsibilities

• Act as the first point of contact for all learners, parents and gatekeepers
• Provide critical administration support to learners across all services
• Responding and contacting warm leads generated by their website
• Logging notes on conversations held and tracking response on a database
• Email/ text correspondence
• Document typing/ preparation
• Appointment organisation
• Database administration and data entry
• Supporting learners with financial applications and processing

Requirements

• Fluent Welsh speaker
• Be a confident and clear communicator
• Highly computer literate
• Excellent listening skills
• Excellent organisation skills
• Good attention to detail
• Ideally have 1-2 years of experience within a fast moving office environment or from a call centre environment
• Be highly motivated