CCTV/ Technical Support - Cardiff

Lucid Recruitment is working with a fast-growing organisation based in Cardiff, this client works with market leading technology and distributes all over the UK.

The role:

As a member of the Technical Support Team, you will be responsible for providing first line support to customers with technical support queries.

What you’ll be doing:

• Answering phone calls - responding to technical support queries from customers, offering first line support, via remote desktop applications when possible.
• Test and repair of faulty equipment.
• Testing potential new products and documenting performance.
• Configuring hardware/software for sale.
• Carrying out demonstrations and setting up hardware for training seminars/maintaining equipment in the demonstration suite, ensuring everything is kept operational and up-to-date.
• Liaising with suppliers and customers in the UK and overseas, in person and over the phone. 

Must Haves:

•             Relevant qualification or equivalent experience
•             TCP/IP networking experience.
•             PC repair and fault-finding experience.
•             Problem solving and analytical skills.
•             Excellent communication skills; good telephone manner.
•             Ability to work well under pressure and in a fast-paced environment.
•             Installation and/or maintenance of electronic security products e.g. CCTV.