Sales Support Executive - Cardiff

We are currently working with a one of the UK’s leading companies within their field who operate within the global telecoms industry. As part of their busy sales team, you will be required to collaboratively work with their sales, procurement, and accounting departments to ensure sales processes are followed and our customers receive an unrivalled service.

Key Responsibilities:

• Providing a liaison between the sales rep and our internal teams & customers
• Sourcing & procurement of equipment to fulfil orders
• Managing diaries
• Running CRM reports as required
• Covering the phones whilst sales staff are on holidays or at conferences
• Using CRM system to capture information accurately, set up new customers, etc.
• Processing and chasing sales orders
• Processing RMA’s and ensuring customer satisfaction
• Ensuring faulty equipment is returned to vendors
• Making sure all export/import documentation is in order
• Working directly with a sales rep to ensure all tasks are completed as efficiently as possible

Person Specification:

• Self-motivated and proactive in reaching a resolution for customers
• Ability to manage and prioritise a sizeable workload in a busy sales environment
• Able to build effective working relationships both internally and externally
• Experience of purchase order processes
• Exposure within a sales environment
• Excellent time management skills

What we offer in return:

• Competitive salary with bonuses
• Working week of Monday to Friday 08:00 -17:00 (1 hour for lunch)
• Friendly and supportive working environment
• Free on-site parking

WORK FROM HOME IS AN OPTION